28 rue de Londres

75009 Paris

28 rue de Londres

75009 Paris

contact@apter-france.com

contact@apter-france.com

Safran

Integrate new processes and adapt to change

with the Apter methodology

These two customer service teams (in the aeronautics sector) had been in conflict for several months, blaming eachother for the slightest complaint from any common customer. They became hostile to any view of reuniting because they were experiencing them as binding concessions. During a coaching day, a speaker of the Apter Solutions team led them to express their resentment and vexations using the Climage tool and the card game of emotions. Then these were identified with their underlying motivations and allowed them to find together motivating resolutions.